Oracle Customer Hub (formerly Siebel Universal Customer Master 8.2).
Field Report
Strengths
- Strong enterprise MDM vision & roadmap
- First to market with process hub – Privacy Management Policy Hub
- Momentum & expertise in Telco & Retail Banking
- High-end production sites ... Home Depot, KPN, Royal Caribbean Cruise Lines, Toyota Financial Services, …
- Proven performance Integrated data quality & analytics
- Integration architecture ... Fusion Middleware, Web Services & Application Integration Architecture
- Strong systems integrator channel
- Future Oracle DB integration
- Upgrade path to Fusion MDM via automation – not migration
Weaknesses
- Active data governance strategy emerging ... Oracle Data Governance Manager announced Aug 2009
- Delay of Fusion MDM
- Registry strategy still evolving
**Resolved by Oracle Data Integrator (a.k.a. Sunopsys)
