IBM InfoSphere MDM Server

formerly IBM WebSphere Customer Center (WCC) & DWL Customer

new option as of 4Q2009 is Master Information Hub (MIH)
Field Report


  • Analytical, operational & collaborative MDM with advanced “Party” data model
  • Multi-domain/form/entity support for dynamic product mastering
  • SOA architecture & cross-domain services
  • Industry model expertise & focus on business-level services
  • Integration with Information Server pro-active DQ processing & data integration
  • Integration with Enterprise Analytics, Content Management & FileNET
  • Market momentum – sample customers include: AEGON, AXA, Bank of Montreal, Dubai World, Erie Indemnity, Physicians Mutual, Safeway, Volkswagen, Walmart, WellPoint, Woolworths, …
  • High-end production sites – BCE, Citi, MetLife, …
  • Channel leverage via IBM GBS channel + *major* SI partners – ACN; CAP; CTSH; CSC; Deloitte; INFY; PRFT; SAY; Sogeti; TCS; WIT


  • Active DG governance strategy maturing
  • BPM strategy is maturing for process hubs (watch for IOD 2011 announcments)